Legal · Data deletion
Data Deletion Request — FlumenChat
Last updated: October 27, 2026 · Version 1.1
If you interacted with a business using FlumenChat through WhatsApp, Instagram or web chat, your data may be stored in the Service. This page explains how to request deletion by email. The administrator of a connected account may also submit a request.
§ 01
What data can you request to delete?
You may request deletion of data stored in FlumenChat related to you or an account you administer: • Available identity and contact data, messages, conversations and attachments from WhatsApp, Instagram or web chat. • Instagram comments, replies, participant and post identifiers, and metadata legitimately received by us. • Imported copies of own content, automation settings, permissions and connection credentials related to the request, depending on its scope. When the business is Controller of your data, we coordinate the request with it. Deletion in FlumenChat does not automatically erase messages, posts or originals in Instagram, WhatsApp, Meta or other business systems.
§ 02
How to submit your request
Email contacto@flumensolutions.com. Subject: “Data deletion request — FlumenChat”. Include: • The related channel and account or business. • For WhatsApp: the number with country code. For Instagram: your username or available identifier and the professional account you interacted with. For web chat: information that helps locate the conversation. • What you want deleted and your relationship to it (participant or authorized administrator). Do not send passwords, tokens or full identity documents without being asked. Only necessary additional verification will be requested. You do not need a FlumenChat account or WhatsApp number to request deletion of Instagram data.
§ 03
What happens after submitting your request?
1. We record the request and, where necessary, ask for proportionate information to locate data and verify the requester. 2. We coordinate with the Tenant when it acts as Controller. 3. We address complaints within fifteen business days; where an extension applies, we explain the reason and response date, up to eight additional business days under applicable law. Access inquiries follow a ten-business-day period, with up to five additional days where applicable. 4. We communicate the decision, deletion or anonymization actions, and any legally necessary retention. Disconnecting an account does not replace this request or confirm that all data has been deleted.
§ 04
Can FlumenSolutions refuse to delete my data?
If a legal duty requires retaining specific information or an existing claim justifies retention, we explain which data is retained, why and for how long. A business’s preference alone does not override data subject rights. Backups may remain until their ordinary rotation, for up to 30 additional days and with restricted access. Accounting retention does not extend indiscriminately to Instagram messages or files. When no valid reason remains, deletion or anonymization is handled.
§ 05
Other rights
You may also request access, correction and other applicable rights by emailing contacto@flumensolutions.com. See the product Privacy Policy. To withdraw Instagram access, disconnect the account in FlumenChat’s Instagram settings or revoke authorization through connected applications in Instagram or Meta. This disables the integration or withdraws authorization; it does not automatically delete history. You may approach Colombia’s Superintendence of Industry and Commerce (www.sic.gov.co) after completing the applicable direct request process.
§ 06
Contact
• Email: contacto@flumensolutions.com • Address: Carrera 128 # 144-28, Bogotá D.C., Colombia • Website: https://www.flumensolutions.com