Features

Your team works in a shared inbox with assignments and internal notes. Channels, read events and available features depend on each account’s configuration and permissions.

Coordinate appointments from the conversation. Confirmations and follow-up messages depend on your business configuration, customer consent, and the applicable messaging windows or templates.

Manage transactional messages and campaigns with Meta-approved templates for customers who have given permission. Delivery is subject to WhatsApp policies, limits, and charges.

Track response times, conversion rates, and agent workload in real time.

An integration in controlled testing to connect a professional account through Instagram, receive DMs and reply from the inbox. Comment rules and private replies require additional authorization, validation and activation. Connecting an account does not constitute Meta approval or enable unsolicited messaging.

We plan to import or download authorized own content, publish content and use metrics available through official APIs. These features require further development and the relevant permissions before being offered. They do not include bulk extraction from other accounts or general access to followers or private profiles.